CS Updates Core Competencies
Campus Services has updated its competencies in CSB to correlate with the newly revised competencies from Central HR. There are now six (6) core competencies for all of CS: Building Trust, Customer Focus, Delivery Results, Effective Communication, Leveraging Diversity, and Taking Initiative. Role specific competencies have also been revised. You may view the changes by clicking the following links… As a reminder, mid-year reviews are due on February 14, 2014.
CS Unveils New Mission, Vision, and Values Statements!
At the start of Fiscal Year 2014 Campus Services unveiled new Mission, Vision and Values statements(MVV). The MVV, evolved from employee satisfaction surveys, the collaborative work of senior leadership at our spring retreat, and from the values identified on the 2015 vision map.
We have begun to implement unit action plans to incorporate the MVV into our daily operations throughout CS, and the theme of “do the right thing, the right way, for the right reasons” is part of our current lexicon. We're highlighting stories of our employees doing just that in Customer Compliments. Take a look at some of the fantastic stories of how CS is exceeding expectations.
Starting October 7th, customers who submit a service request or special event request will have an opportunity to rate their satisfaction with our services. On the automatic email sent when all phases of a work order are in “labor complete” there will be an invitation at the bottom of that email to click on a link to provide feedback. The survey has 5 questions, and should take less than 30 seconds to complete – however extended comments can be included and are welcome as well!
Taking this survey will help us identify areas where we could improve our service delivery and examples of outstanding service received from Campus Services staff. Thanks in advance for taking a moment to tell us how we’re doing!