Work Management Center
The Work Management Center (WMC) focuses on the FM side of Campus Services. Zone shop supervisors and WMC representatives are paired to manage work requests, communicate our customer needs by gathering pertinent information , and to help provide database information that allows us to track and monitor issues more closely. This partnership provides a more thorough level of service and gives us the opportunity to serve our customers better.
WMC Rep | Zone/Shop |
Peggy Burns | Zone C, Zone F, Oxford |
Bridgette Jackson | Zone B, Zone H, Paint |
Bettye Payne | Zone E, Lock Shop, Pipe |
Icilda Walker Street |
Zone D, Energy & Utilities Group (HVAC, Controls Engineering, Steam, Preventive Maintenance, and Electrical) |
Routine maintenance and service requests may be placed here. Urgent and emergency work requests should be called into the Work Management Center, 404-727-7463. These calls are handled by the first available WMC representative and dispatched immediately. Under Jackie Langham’s continued leadership of the WMC we are developing additional opportunities for customer contact and feedback, such as an ongoing customer satisfaction survey and onsite visits.
Our focus on providing exemplary customer service has never been stronger, and we look forward to working throughout the organization to develop and celebrate excellence that enhances the customer experience.Contact Us
Work Management Center
Main Phone Line: 404-727-7463
Main E-mail: cscsc@emory.edu
Peggy Burns, Senior Customer Service Representative
Bridgette Jackson, Senior Customer Service Representative
Jackie Langham, Manager, Customer Service and Special Events
Bettye Payne, Senior Customer Service Representative
Icilda Walker Street, Coordinator, Customer Service