Customer Experience

Campus Services Customer Experience and Work Management Center provides customer support and focuses on enriching the overall experience of our customers in their interactions with Campus Services.

Service Group

Work Management Center

The Work Management Center (WMC) serves as the customer's first point of contact and central communications hub for all facilities and Campus Services related activities. Contact the WMC to submit a work request.

Customer Expereince

The Customer Experience team is committed to cultivating relationships between customers and Campus Services to optimize service delivery and enhance the customer and employee experience. The team leads customer engagement and communications activities, leverages feedback and operational data to identify and align strategic priorities, supports the implementation of initiatives, and drives process improvements. 

Submitting a Work Request

Upon submission of a work request, the work request will be assigned a priority level and routed to the correct facilities management shop to address the issue.

Submit a Work Request   Search Work Order System

For all life-threatening emergencies, call Emory Police Department at 404-727-6111

For emergency maintenance repairs, call WMC at 404-727-7463

Work Request Priority Levels

There are four levels of priority assigned to Service Requests. 

  1. Emergency
    • Requires immediate same-day attention to life safety, animal quarters, classrooms, research labs, and potential building damage.This should be responded to within 30 minutes.
  2. Urgent
    • Requires attention within 24 hours or less to address building occupant comfort issues such as “hot and cold” calls, bathroom clogged drains, etc.
  3. Routine
    • Requires contact with the customer within 72 hours (3 business days) to address or schedule minor repairs or small projects. 
  4. Preventive Maintenance
    • Scheduled according to an engineered level of service to prevent major system failures and extend the life of equipment. 
Hours of Operation

Regular business hours are Monday-Friday; 7:00 a.m. to 5:00 p.m.

For emergency conditions or other problems that require immediate attention, please call WMC at (404) 727-7463.

After-hours calls are automatically forwarded to the Emory Police Department who contacts the on-duty mechanic. Maintenance personnel are available for these requests 24 hours a day, seven days a week.